Terms and Conditions

1. About Alkhair Perfumes

Alkhair Perfumes operates a digital platform specializing in premium perfumes, attars, natural wellness products including Honey, Shilajit, Talbeena, Kashmiri Shawls, and Digital Prayer Mats. These Terms and Conditions regulate your interaction with our website and the acquisition of our products.

2. Agreement to Terms

When you place an order with us, you confirm and warrant that:

• You have attained the age of 18 years or possess valid parental/guardian authorization
• You possess the legal authority to enter into binding agreements
• All details furnished by you are truthful and comprehensive
• You commit to utilizing the website in compliance with these terms and prevailing laws

3. Product Details and Pricing

3.1 Product Descriptions

We make every effort to present accurate product descriptions and visual representations. However, please note:

• Visual colors and appearance may differ slightly from actual products due to display variations
• Product dimensions and volumes are approximate measurements
• We maintain the right to update product specifications as needed
• Natural and authentic products are distinctly identified with appropriate certifications

3.2 Price Structure

• All pricing is denominated in Indian Rupees (INR) unless explicitly mentioned otherwise
• Prices are dynamic and may be revised without advance notification
• The applicable price is that displayed during order confirmation
• We reserve the authority to rectify any pricing discrepancies
• Government-mandated taxes will be incorporated as per regulations

3.3 Stock Availability

All purchases are contingent upon product availability. Should an item become unavailable post-order, we will immediately inform you and provide options for a full refund or comparable alternative product.

4. Ordering and Payment Process

4.1 Order Submission

Your order placement constitutes an offer to purchase. We maintain the discretion to accept or decline any order. Order confirmation receipt does not guarantee automatic acceptance of the order.

4.2 Accepted Payment Options

*Cash on Delivery available in select locations

4.3 Payment Protection

All financial transactions are handled through secure, encrypted payment processors. We implement industry-standard security measures and do not retain complete payment card details on our servers.

5. Delivery and Shipping Terms

5.1 Shipping Coverage

• We provide shipping services throughout India
• Delivery charges are determined by package weight, destination location, and preferred delivery timeframe
• Delivery estimates provided during checkout are approximations and not binding commitments
• We cannot be held accountable for delays resulting from courier service issues or unforeseeable circumstances

5.2 Delivery Guidelines

• Verify that your provided delivery address is complete and accurate
• Availability of a recipient during delivery is essential
• Ownership and risk transfer to you upon successful delivery
• Unsuccessful delivery attempts may result in package return and additional service fees

5.3 Shipment Monitoring

Following dispatch of your order, you will receive tracking credentials via email or SMS, enabling you to monitor your shipment's progress in real-time.

6. Returns, Refunds, and Order Cancellations

6.1 Return Eligibility

Given the nature of perfumes and wellness products, returns are accommodated exclusively under these circumstances:

• Products arrive in damaged or defective condition
• Incorrect items were delivered
• Products have exceeded their usability period
• Packaging shows evidence of tampering or unauthorized opening

Return requests must be submitted within 48 hours of delivery, accompanied by clear photographic documentation.

6.2 Non-Eligible Returns

• Products that have been unsealed or utilized by the customer
• Items lacking original packaging materials
• Products compromised due to customer mishandling

6.3 Refund Processing

Authorized refunds will be credited within 7-10 business days to your original payment source. Delivery charges remain non-refundable unless the return stems from our operational error.

6.4 Order Cancellation

• Orders may be cancelled within 24 hours following placement
• Post-shipment cancellations cannot be processed
• For cancellation requests, contact us immediately at info@alkhairperfumes.com or call 7889596027

7. Product Quality Standards and Safety

We maintain stringent quality assurance protocols for all our offerings:

• Products are procured exclusively from verified and certified suppliers
• Natural and organic products carry authentic certifications
• All inventory is maintained in controlled, hygienic storage facilities
• Expiration dates are prominently displayed on applicable products
• Full compliance with FSSAI (Food Safety and Standards Authority of India) regulations

8. Customer Account Responsibilities

When you establish an account with Alkhair Perfumes:

• Safeguarding your account credentials is your responsibility
• You bear responsibility for all transactions conducted through your account
• Immediate notification is required for any suspected unauthorized access
• We reserve the authority to suspend or terminate accounts violating these terms

9. Intellectual Property Rights

All website content, including but not limited to textual content, visual elements, logos, photographs, and software, constitutes the intellectual property of Alkhair Perfumes and is protected under applicable laws. You are prohibited from:

• Reproducing, distributing, or altering any content without explicit authorization
• Utilizing our trademarks or brand identity without formal approval
• Extracting data through automated collection methods (web scraping)

10. Restricted Activities

You agree to refrain from utilizing our website for:

• Any unlawful activities or purposes contrary to these terms
• Transmitting malicious code, viruses, or harmful software
• Attempting unauthorized system access or security breaches
• Harassing, threatening, or causing harm to other users
• Misrepresenting your identity or providing fraudulent information
• Unauthorized commercial resale of our products

11. Liability Limitations

To the maximum extent permitted under applicable law:

• We bear no liability for indirect, incidental, or consequential damages
• Our maximum liability is capped at the purchase amount of the product in question
• We are not accountable for delays or failures resulting from circumstances beyond reasonable control
• We cannot guarantee continuous, error-free website operation

12. User Indemnification

You agree to indemnify, defend, and hold harmless Alkhair Perfumes from any claims, damages, losses, liabilities, or expenses arising from your breach of these terms or improper use of our products.

13. Privacy Protection

Your website usage is additionally governed by our comprehensive Privacy Policy. We encourage you to review our Privacy Policy to understand our data collection, usage, and protection practices.

14. External Links Disclaimer

Our website may feature links to third-party platforms. Alkhair Perfumes bears no responsibility for the content, policies, or operational practices of these external websites.

15. Applicable Law and Dispute Resolution

• These terms are governed by and interpreted according to Indian law
• Any legal disputes fall under the exclusive jurisdiction of courts in Jammu & Kashmir
• We strongly encourage amicable dispute resolution through our customer service before pursuing legal proceedings

16. Terms Modifications

Alkhair Perfumes reserves the right to revise these Terms and Conditions periodically. Amendments become effective immediately upon website publication. Your continued usage following modifications constitutes acceptance of updated terms.

17. Severability Clause

Should any provision of these terms be deemed unenforceable or invalid, all remaining provisions shall continue in full legal effect.

18. Complete Agreement

These Terms and Conditions, in conjunction with our Privacy Policy, represent the complete agreement between you and Alkhair Perfumes concerning website usage and service provision.

19. Force Majeure

Alkhair Perfumes shall not be held liable for performance failures due to circumstances beyond reasonable control, including but not limited to natural disasters, armed conflicts, labor disputes, governmental actions, or pandemic situations.