Shipping and Delivery Policy

At Alkhair Perfumes, we are committed to delivering your orders safely, securely, and on time. This Shipping and Delivery Policy outlines our shipping coverage, delivery timelines, shipping charges, and what you can expect when ordering from us.

1. Shipping Coverage

1.1 Domestic Shipping

We currently offer shipping services across all states and union territories of India. Whether you're in a major city or a remote location, we strive to reach you with our premium products.

Pan-India Delivery:

We ship to all pin codes serviceable by our courier partners, including metro cities, tier-2 cities, tier-3 cities, and rural areas across India.

1.2 International Shipping

International shipping is currently under development. If you're interested in ordering from outside India, please contact us at info@alkhairperfumes.com, and we'll do our best to arrange special shipping for you.

1.3 Serviceable Locations

We partner with leading courier services to ensure maximum coverage. However, some remote or restricted areas may have limited serviceability. During checkout, you can verify if your pin code is serviceable.

2. Delivery Timeframes

Our standard delivery times vary based on your location and the shipping method selected during checkout.

Jammu & Kashmir

1-2 Business Days

Priority delivery within our home state including Srinagar, Jammu, and surrounding areas.

Important Note:

Delivery timelines are estimates and not guaranteed. Actual delivery may vary due to courier delays, weather conditions, festivals, public holidays, natural disasters, or other unforeseen circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated based on several factors including order value, weight, destination, and delivery speed.

Order Value	Shipping Charge	Details
Above ₹999	FREE	Free standard shipping on all orders above ₹999
₹500 - ₹999	₹50	Flat shipping rate for mid-range orders
Below ₹500	₹80	Standard shipping for smaller orders
Express Delivery	₹150	Available in select cities (1-2 day delivery)

Free Shipping Tip:

Add items to your cart to reach ₹999 and enjoy free shipping! Combine your favorite perfumes, attars, and wellness products to save on delivery costs.

4. Order Processing

Understanding our order processing timeline helps you know when to expect your delivery.

Step 1: Order Confirmation

Immediate: You'll receive an order confirmation email with your order number and details right after purchase.

Step 2: Order Processing

1-2 Business Days: Our team carefully picks, inspects, and securely packs your products with protective materials.

Step 3: Shipment Dispatch

Within 24-48 Hours: Your order is handed to our courier partner. You'll receive tracking details via email and SMS.

Step 4: In Transit

Varies by Location: Your package travels through the courier network. Track it in real-time using your tracking link.

Step 5: Out for Delivery

Final Day: Your order reaches the local delivery hub and is assigned to a delivery executive.

Step 6: Delivered!

At Your Doorstep: Your Alkhair Perfumes package arrives. Please inspect before accepting.

Cut-off Times:

Orders placed before 2:00 PM (IST) on business days are processed the same day. Orders placed after 2:00 PM or on weekends/holidays are processed the next business day.

5. Order Tracking

Stay informed about your order's journey from our facility to your doorstep.

5.1 How to Track Your Order

Email/SMS: You'll receive a tracking link via email and SMS once your order is dispatched
Tracking Number: Use the tracking number provided to check status on the courier website
Account Dashboard: Log in to your Alkhair Perfumes account to view order status
Customer Support: Contact us with your order number for personalized tracking assistance

5.2 Tracking Updates

You'll receive notifications at key milestones:

Order confirmed
Order processing
Shipment dispatched
In transit
Out for delivery
Delivered

6. Delivery Guidelines

6.1 Address Accuracy

Critical: Verify Your Address

Please ensure your shipping address is complete, accurate, and includes:

Complete street address with house/building number
Landmark for easy identification
Correct pin code
Active mobile number
Alternative contact number (recommended)

We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.

6.2 Receiving Your Delivery

Be Available: Someone must be present at the delivery address to receive the package
Verify Before Accepting: Check the package for any visible damage before accepting
Valid ID: The delivery person may ask for ID verification for high-value orders
Sign Receipt: You may be required to sign a delivery receipt or provide an OTP

6.3 Failed Delivery Attempts

If delivery cannot be completed:

The courier will make 2-3 delivery attempts
You'll receive a call/SMS from the delivery executive
If all attempts fail, the package will be returned to our facility
You may be charged for re-shipment costs
Unclaimed packages will be refunded minus shipping charges

7. Packaging Standards

We take pride in our packaging to ensure your products arrive in pristine condition.
1: Secure Boxing 3: Temperature Control
2: Tamper-Proof 4: Leak-Proof

8. Damaged or Lost Shipments

8.1 Damaged Delivery

If your package arrives damaged:

Do not accept the delivery if the outer packaging is visibly damaged
If you've already accepted, take photos immediately
Contact us within 24 hours with photos
We'll arrange for a replacement or full refund

8.2 Lost in Transit

If your order doesn't arrive within the expected timeframe:

Wait 2-3 days beyond the estimated delivery date
Check tracking for updates
Contact us if the package is still not delivered
We'll investigate with the courier and issue a replacement or refund if confirmed lost

9. Holidays and Special Circumstances

9.1 Festival Season

During peak festival seasons (Diwali, Eid, Christmas, New Year), expect slight delays in processing and delivery due to high order volumes. We recommend placing orders in advance.

9.2 Force Majeure

We are not liable for delivery delays caused by:

Natural disasters (floods, earthquakes, landslides)
Extreme weather conditions
Political unrest or strikes
Government restrictions or lockdowns
Courier service disruptions
Any circumstances beyond our reasonable control

10. Bulk and Corporate Orders

Special shipping arrangements are available for:

Bulk Orders: Orders exceeding ₹10,000 may qualify for free express shipping
Corporate Gifting: Customized packaging and delivery scheduling available
Wholesale Orders: Dedicated logistics support for business customers

Contact our sales team at info@alkhairperfumes.com for special shipping rates and arrangements.

11. Cash on Delivery (COD)

Cash on Delivery is available for select locations across India.

COD Guidelines:Available for orders up to ₹5,000
COD charges: ₹50 per order
Payment must be made in exact cash to the delivery person
COD orders may take 1-2 additional days for processing
Not available for all pin codes (check at checkout)

12. Policy Updates

Alkhair Perfumes reserves the right to modify this Shipping and Delivery Policy at any time based on operational requirements, courier partnerships, or service improvements. Any changes will be updated on this page.